Loan Policy

In the event your records are sealed due to outstanding library charges, please contact the Western Libraries Business Office in person or by telephone for assistance:

Library Business Office
Room 201 (second floor)
The D. B. Weldon Library
519-661-2111  x84807

If you have lost or damaged Cardinal Carter Library material, please contact the Service Desk of the Cardinal Carter Library.  

An item that is 30 days or more overdue is presumed lost and will automatically be billed for replacement.  

Replacement cost includes:

• $25.00 non-refundable administration charge 
• $125.00 default replacement charge

We reserve the right to charge the actual replacement cost if the item's value differs significantly from this amount.

Replacement costs for King's material must be paid at King's.  If you have lost or damaged material from other locations, contact the applicable library. 

Refunds for Paid Items:  The Cardinal Carter Library will refund the replacement charge if the item is returned.  The $25 processing fee will remain payable.  

Library notices are emails which are sent to you to share information about your library account.  

Below is a list of notices you may receive:

Courtesy Notice

• Sent 3 days before a regular loan item is due.
• Allows you to return or renew the item before it is overdue.

Request Pickup Notice

• A requested item is available at the pickup library.
• The item is held for 4 days until the date specified on the notice.

Request Cancellation Notice

• A requested item has not been picked up within 4 days, or is not available for request (eg. item is being replaced on reserve).

Recall Notice

• Another borrower has requested an item you have checked out.
• You must return the item by the recall due date, or be subject to $4.00/day overdue recall fines.

Overdue Recall Notice

• An item that has been recalled from you is now 1 day overdue of the recall due date.
• Overdue recall fines of $4.00/day accumulate; your borrowing privileges are suspended until the recalled item is returned and appropriate fines are paid.

Fines Notice

• A charge has been assessed for the late return of material.
• Your borrowing privileges are restored when appropriate fines are paid.

Overdue Notices

• Material checked out to you is overdue.
• Daily fines accumulate; your borrowing privileges are suspended until the material is returned and appropriate fines are paid.
• A series of notices are sent:
• 1st notice- item is 1 day overdue
• 2nd notice-item is 5 days overdue
• 3rd notice- item is 14 days overdue
• 4th notice- item is 25 days overdue

Replacement Bill

• An item signed out to you is 30 days or more overdue and is presumed to be lost; a Replacement Bill is sent.
• Replacement charges (including item cost, $25.00 processing fee and $125.00 replacement fee) have been assessed.
• Your borrowing privileges are suspended until replacement charges are paid, or the overdue item is returned and the invoicing fee and outstanding accumulated daily fines are paid.

Statement of Charges

• A final reminder of charges that are 90 days or more overdue.
• Your borrowing privileges remain suspended; academic records will be sealed unless the outstanding charges are paid or resolved within 21 days.

Statement of Checked Out Items

• Sent in April to remind you to return all outstanding library materials before leaving the university for the summer.

 From: Western Libraries > Borrowing > Library Notices

 

Current students, faculty, and staff receive Library Notices via email.  It is essential that email is checked regularly. The non-receipt of Library Notices does not relieve the borrower from any fines or fees that may be levied.

Other users (Alumni, Guest Borrowers and Direct Borrowers) should have an email address added to their library record to enable receipt of Library Notices by email.

Library notices can also be sent via our SMS text alert service to your cell phone. See below.

From: Western Libraries > Borrowing > Library Notices

 

You have the option to receive library alerts by text message, in addition to library notices sent to your email. Students, faculty and staff can submit this form to receive library alerts by text message.

Alumni, Guest Borrowers and Direct Borrowers can print out then complete this form and submit to staff at the service desk to receive library alerts by text message.

NOTE: If you change your cell phone number it is your responsibility to notify the library.  To submit a new cell phone number please re-submit the form. The non-receipt of library notices does not relieve you from any fines or fees that may be levied.

After you submit the form the SMS text alert service will begin on the following weekday. You will then receive library notices/alerts by email and text for:

• Courtesy notices for regular loan items due in 3 days
• Requested items ready for pickup
• Items recalled from you
• Overdue items
• Fines and charges

NOTE: Some notices are sent as early as 6:00 am each day.

At any time you can choose to opt out of this service by contacting Information Services staff.  

From: Western Libraries > Borrowing > Library Notices