You need to have at least one active device on your DUO MFA account
First, log into Duo MFA to Manage Devices
- Log into kingsmail.ca using your King's email and password.
- When you are prompted to verify your login using DUO push, click on 'other options'.
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- Click on 'Manage Devices'.
- Complete your Duo MFA process to continue.
Second, Select What You are Trying to Do
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Under your current device and phone number, click on 'I have a new phone'.
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Click on 'Get Started' then 'Send me a passcode' or 'call the number' to confirm ownership.
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You will get a passcode via a text message or call(on your phone number that you used for that DUO MFA account).
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Enter the passcode.
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Make sure that you have the Duo Mobile App installed on your new device then click on 'next'.
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You will now get a QR code. Scan it on your DUO app on the new device.
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On your new device, type in an account name so it is easy to identify your account on DUO and click on 'save'.
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On the device management page, click on 'continue' and you are all set.
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Click on 'Add a Device'.
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Select 'DUO Mobile' and choose the country code for Canada and enter your phone number.
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Click on 'Continue', 'Yes, it is correct' and then 'Send me a passcode' or 'call my phone'.
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You will get a passcode via a text message or call(on your phone number that you used for that DUO MFA account).
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Enter the passcode.
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Make sure that you have the Duo Mobile App installed then click on 'next'.
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You will now get a QR code. Scan it on your DUO app.
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Type in an account name so it is easy to identify your account on DUO and click on save. You are all set now.
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Click on 'Remove a Device'.
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Find the device you want to remove and click on 'edit'.
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Then click on 'delete' and you should be good.
If you need further assistance please contact King’s ITS by submitting a ticket:
https://www.kings.uwo.ca/its/service/
