Staff Remote Desktop

Staff Remote Desktop

This guide is for King's non-academic staff members who are connecting to their office workstation using the secure gateway rather than Pulse Secure VPN. If you experience any difficulties please don’t hesitate to contact King’s ITS by submitting a ticket through MyKings.ca or directly at: https://www.kings.uwo.ca/itsworkrequest

N.B. The instructions below assume that your office computer name is your username + .kings.kucits.ca (e.g. jsmith.kings.kucits.ca). In some instances, often contract or shared desktops situations, this may not be true. If you are preparing to use these instructions on another day, refer to the information on your office computer desktop. If you are not at your computer, please submit a work request ticket requesting this information.

The information will be displayed in the following format:
Computer Name: XXXXXX.kings.kucits.ca IP Address: 129.100.XX.XX

Please note it may take 3 attempts before you successfully connect.

Part One: Install Windows App for Mac OS.

  1. Find Windows App in the AppStore and click Install.

  1. Once installed, click on Open or find it in your Dock or installed in Finder - Applications.

Part Two: Configure and connect to your desktop

  1. Once Windows App is open, click Add Desktop or Add PC.

  1. For PC name, enter your computer's name, often in the format username.kings.kucits.ca
  2. For Friendly name, enter your computer's name again
  3. For Gateway, choose to add a new gateway and enter kucrg03.kings.kucits.ca in all fields.
  4. Click Add

  1. When connecting to your desktop, enter your King's email, usually firstname.lastname@kings.uwo.ca and your MyKings.ca password.
  2. Click Continue.

Windows Version:These instructions are presented for Windows 10 and 11.

  1. Open Remote Desktop Connection and click Show Options.

  1. Type your computer's name, usually in the format username.kings.kucits.ca in the Computer field.
  2. Type your King's email, usually in form of firstname.lastname@kings.uwo.ca in the Username field.

  1. Click on Advanced.
  2. Click on Settings...

  1. Enter details as shown in the image below. Server name: kucrg03.kings.kucits.ca
  2. Check Use my RD Gateway credentials for the remote computer.
  3. Click OK.

  1. Click Save As and choose a place to save this connection for future use. Then, click Connect to begin your session.
  2. When prompted, enter your MyKing's password.
  3. Click OK.

If you experience any difficulties please don’t hesitate to contact King’s ITS by submitting a ticket:

www.kings.uwo.ca/its/service