Support

  • King's Secure Storage (KSS)

    Use King's Secure Storage (KSS) to access your files from anywhere

    Go

  • Adding a Participant to your OWL Course site

    How to add a participant to your OWL course site.

    Go

  • Adding a Participant to your OWL Project site

    How to add a participant to your Project site.

    Go

  • Adding a Shared Calendar in Outlook

    Go

  • Calendar Permissions in Kingsmail.ca

    Go

  • Configuring "Send As" in Outlook

    This document will help you configure "Send As" in Outlook.

    Go

  • Connecting Calendly to your King's Calendar

    Go

  • Creating Accessible PDFs

    How to and resources for creating Accessible PDF documents.

    Go

  • Downloading Files from OneDrive - Students

    This guide will walk you through logging into and downloading files from your OneDrive.

    Go

  • Staff Remote Desktop

    Emergency guide for connecting to your office workstation

    Go

  • IMS Support Request

    Booking for Media Services support and/or set up

    Go

  • ITS Work Request

    Submit an ITS support request for assistance with your PC or ITS services.

    Go

  • Jira - Accessing Your Ticket

    How to access, interact with, and share your tickets in Jira.

    Go

  • Jira - Submitting a ticket

    How to submit a service request ticket in Jira.

    Go

  • King's Email Mobile Setup

    This will guide you through removing your old King's email connection and adding your new King's email connection on your phone, tablet, or other mobile device.

    Go

  • Manage Distribution List Members in Outlook

    How to add or remove users from distribution list in Outlook Go

  • MaX UC FAQ

    Frequently Asked Questions around Max UC

    Go

  • MaX UC Installation & Login

    Go

  • MaX UC Voicemail

    Go

  • Moving Online Project Resources

    Videos/resources covering working with OWL and moving courses online.

    Go

  • New Employee Setup

    Go

  • OWL Support

    Support for Western's OWL Learning Management System Go

  • Papercut Mobility Print

    Go

  • Papercut Print Deploy

    Go

  • Papercut Printing Overview

    Go

  • Papercut Web Print

    Go

  • Quick Help

    Go

  • Redirecting UWO Email to King's

    How a King's staff member can redirect their King's UWO email to their King's email.

    Go

  • Remote

    Go

  • Scotty Server

    How to access the Remote Application Server (Scotty).

    Go

  • Remote Application Server Network Drive

    Instruction on how to save files on the Remote Application Server (Scotty).

    Go

  • Reset Western Password

    How to reset your Western password

    Go

  • ROAMS

    Go

  • Sharing a link in KSS

    This guide will assist you with sharing a link to files you specify in King's Secure Storage (KSS).

    Go

  • Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

    Go

  • Teams - Adding Western account to King's Teams

    Go

  • Teams - Fixing Broken Shared Links

    Go

  • Teams - Setting Up Your King's Account

    Go

  • Turn off UWO forwarding

    How a King's staff member can turn off UWO forwarding to their King's email. Go

  • Using Jira

    Getting support is all in one place; just submit a ticket! Go

  • Using the ITS Work Request Database

    Follow these instructions to submit a ticket to the ITS Work Request Database.

    Go

  • Vacation Message in Outlook Web App 2010

    Set up Out-of-Office (vacation) replies in Outlook Web App 2010

    Go

  • Virtual Fax using Voip.ms

    Learn how to send and receive a virtual fax.

    Go

  • Western Zoom Account

    How to log into your Western Zoom account using Single Sign On (SSO) Go

  • Work Request Database

    A how-to inforgraphic for utilizing the ITS Work Request Database (WRDB)

    Go

  • Zoom

    Instructions for faculty and staff on how to use Zoom

    Go