Help Desk
For help with DUO MFA or other common issues, please see our Quick-Help page here:
https://www.kings.uwo.ca/its/support/quick-help/
Request service
- Submit a ticket to ensure your issue will receive prompt attention in our queue:
SERVICE REQUEST - When our technicians are available, phone and LiveChat are also available at the button above.
In-person Support:
- Room: Wemple 045. We're located on the lower level near the cafeteria; look for the signs in the hallway, or follow this video: https://kings.uwo.ca/find-its
- 9 am - 4:30 pm Monday - Friday. Please note specific times we are closed:
- We close at 4pm on Fridays in May, June, July, & August.
- We are closed Wednesdays from 2-3pm.
- Classroom support available Monday - Thursday 8am - 830pm, Fridays 8am - 430pm.
- There are times our staff are called away to assist classrooms or offices. Should our door be locked, please call and leave a voice message for a prompt response.
Phone Support
- For phone support call 519-518-0526 or 1-800-265-4406 x7100
- Please leave a voice message and we will return your call as soon as possible.