Support

  • King's Secure Storage (KSS)

    Use King's Secure Storage (KSS) to access your files from anywhere

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  • Adding a Participant to your OWL Course site

    How to add a participant to your OWL course site.

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  • Adding a Participant to your OWL Project site

    How to add a participant to your Project site.

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  • Adding a Shared Calendar in Outlook

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  • Calendar Permissions in Kingsmail.ca

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  • Configuring "Send As" in Outlook

    This document will help you configure "Send As" in Outlook.

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  • Creating Accessible PDFs

    How to and resources for creating Accessible PDF documents.

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  • Downloading Files from OneDrive - Students

    This guide will walk you through logging into and downloading files from your OneDrive.

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  • Staff Remote Desktop

    Emergency guide for connecting to your office workstation

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  • IMS Support Request

    Booking for Media Services support and/or set up

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  • ITS Work Request

    Submit an ITS support request for assistance with your PC or ITS services.

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  • Jira - Accessing Your Ticket

    How to access, interact with, and share your tickets in Jira.

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  • Jira - Submitting a ticket

    How to submit a service request ticket in Jira.

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  • King's Email Mobile Setup

    This will guide you through removing your old King's email connection and adding your new King's email connection on your phone, tablet, or other mobile device.

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  • Manage Distribution List Members in Outlook

    How to add or remove users from distribution list in Outlook Go

  • MaX UC FAQ

    Frequently Asked Questions around Max UC

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  • MaX UC Installation & Login

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  • MaX UC Voicemail

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  • Moving Online Project Resources

    Videos/resources covering working with OWL and moving courses online.

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  • New Employee Setup

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  • OWL Support

    Support for Western's OWL Learning Management System Go

  • Papercut Mobility Print

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  • Papercut Print Deploy

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  • Papercut Printing Overview

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  • Papercut Web Print

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  • Quick Help

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  • Redirecting UWO Email to King's

    How a King's staff member can redirect their King's UWO email to their King's email.

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  • Remote

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  • Scotty Server

    How to access the Remote Application Server (Scotty).

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  • Remote Application Server Network Drive

    Instruction on how to save files on the Remote Application Server (Scotty).

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  • Reset Western Password

    How to reset your Western password

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  • ROAMS

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  • Sharing a link in KSS

    This guide will assist you with sharing a link to files you specify in King's Secure Storage (KSS).

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  • Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

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  • Teams - Adding Western account to King's Teams

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  • Teams - Fixing Broken Shared Links

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  • Teams - Setting Up Your King's Account

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  • Turn off UWO forwarding

    How a King's staff member can turn off UWO forwarding to their King's email. Go

  • Using Jira

    Getting support is all in one place; just submit a ticket! Go

  • Using the ITS Work Request Database

    Follow these instructions to submit a ticket to the ITS Work Request Database.

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  • Vacation Message in Outlook Web App 2010

    Set up Out-of-Office (vacation) replies in Outlook Web App 2010

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  • Virtual Fax using Voip.ms

    Learn how to send and receive a virtual fax.

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  • Western Zoom Account

    How to log into your Western Zoom account using Single Sign On (SSO) Go

  • Work Request Database

    A how-to inforgraphic for utilizing the ITS Work Request Database (WRDB)

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  • Zoom

    Instructions for faculty and staff on how to use Zoom

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